Accessibility Statement

Our Commitment

We want everyone — riders, family members, caregivers, discharge planners, and facility staff — to be able to use www.nexusviprides.com independently, whether you use a screen reader, screen magnifier, keyboard only, voice control, or other assistive technology.

We follow the principles of the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and Section 1557 of the Affordable Care Act as a recipient of federal financial assistance, and we aim to meet WCAG 2.1 Level AA (Web Content Accessibility Guidelines) across the site.

Measures We Take

• Semantic HTML & landmarks — proper headings, lists, header, nav, main, and footer landmarks, and skip to main content link on every page
• Keyboard accessibility — all interactive elements are reachable and operable by keyboard, with visible focus indicators (3px gold outline, 2px offset)
• Screen reader support — meaningful alt text, ARIA labels where needed, live regions for form success/errors, and dialog roles with focus trapping
• Color & contrast — text meets WCAG AA contrast ratios (4.5:1 for normal text). High-contrast mode available via the Accessibility toolbar
• Resizable text — text can be enlarged to 200% without loss of content; toolbar offers one-click larger text
• Motion — animations honor prefers-reduced-motion and can be paused via the toolbar
• Forms — every input has an associated <label>, autocomplete where appropriate, aria-required/aria-invalid, inline error messages with role="alert", and confirmation messages announced via aria-live
• Alternative access — any service you can request online can be requested by phone at (843) 457-1060

Accessibility Toolbar

Use the floating Accessibility button (bottom-left on every page) to:

• Increase text size
• Enable high-contrast mode
• Underline all links
• Switch to a dyslexia-friendly font
• Reduce motion / pause animations

Your choices are saved on this device and remembered on your next visit. Press Tab to navigate to the toolbar by keyboard, or press Escape to close it. Reset at any time.

The toolbar itself is keyboard-accessible, uses role="dialog" and aria-live announcements, and traps focus while open.

Compatibility

This site is designed to work with current versions of:

• Screen readers: JAWS, NVDA, VoiceOver, TalkBack
• Browsers: Chrome, Firefox, Safari, Edge (latest two versions)
• Operating system accessibility features: magnifier, high contrast, voice control, switch access

If you use an older browser or assistive technology, some features may be limited — call us for full assistance.

Known Limitations

We regularly audit the site, but some third-party content (broker portals, health plan links, embedded maps) is outside our control and may not meet the same standard. If you encounter a barrier on a third-party site we link to, let us know and we will help you get the information another way.

Feedback & Contact

We welcome your feedback. If you experience any accessibility barrier, please tell us:

Please include the page URL, the assistive technology you use (if any), and a description of the problem. We will acknowledge your message within 2 business days and provide a fix or alternative format promptly.

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights at www.hhs.gov/ocr.

Service Accessibility (Transportation)

Beyond the website:

• We welcome service animals consistent with the ADA — tell us when booking so we can plan seating.
• Door-to-door service with trained drivers who assist with safe boarding and exiting.
• Doorway assistance between the door and the vehicle where safe to do so; an escort must accompany passengers who need supervision or hands-on transfer assistance.
• We do not refuse service on the basis of disability, race, color, national origin, religion, sex, sexual orientation, gender identity, age, or source of payment.
• All information about rider needs (mobility, vision, hearing, cognition) is used only to provide safe transport and is protected under HIPAA.

See Terms Section 14 and Privacy Section 22 for additional detail.

Assessment Approach

We assess accessibility through:

• Automated scans (axe-core, Lighthouse accessibility audits)
• Manual keyboard-only and screen-reader walkthroughs
• User testing with people who use assistive technology
• Periodic third-party review

This statement was last updated on October 1, 2026 and will be reviewed at least annually or when the site changes significantly.

Technical Specifications

Accessibility of this site relies on HTML, WAI-ARIA, CSS, and JavaScript. These technologies are relied upon for conformance with WCAG.

Formal standards reference: WCAG 2.1 AA. This statement is informed by the W3C Accessibility Statement template.