Questions, answered plainly

At least 24–48 hours for routine trips, and further ahead for recurring appointments. We'll take same-day requests when we have a vehicle, but we can't promise one.

Medicaid rides are arranged through the state's transportation broker, not directly with us. See our Medicaid & Insurance page for exactly what to do.

It depends on distance and the type of vehicle. Call and we'll quote the trip before you commit.

Yes. Escorts are welcome and are sometimes required — for minors, for passengers under guardianship, and for anyone who needs supervision during the trip. Tell us when you book so we save a seat.

Walkers, canes, and crutches come with you at no extra charge. Tell us what you use when you book so we're ready to meet you at the door.

Always, at no extra charge. We won't ask for documentation or a vest. Just tell us when you book so we can plan seating.

Yes. Door-to-door assistance is standard. Our drivers help you from your door to the vehicle and from the vehicle to the entrance at the other end. They do not enter homes past the threshold, lift or carry passengers, or stay with you at your destination.

Call us when you're ready and we'll come back. Return times are estimates and depend on what else is on the road.

Call as early as you can. Late cancellations and no-shows may be charged — we'll tell you the window when we confirm your trip.

No. We transport people who are medically stable and don't need care during the trip. For a medical emergency, call 911.

We follow HIPAA. Our drivers and staff sign confidentiality agreements, train annually, and face documented consequences for violations. We never post passenger photos or stories. See our Privacy Policy and Notice of Privacy Practices.

Ask. We'll accommodate it when scheduling allows, and it's a reasonable thing to want.